HighSpin Privacy Policy

At HighSpin Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit HighSpin, register an account, or use our gaming services. By accessing our platform, you agree to the practices described below.

Who We Are

HighSpin is operated by Costa Matrix Group LLC, a company registered in Costa Rica under legal person number 3-102-934519, licensed under the regulations to Law No. 9050. When you search for highspin casino login or create an account with us, you are entering into a relationship with our company, and we take our responsibility for your data seriously.

Information We Collect

We collect several categories of information to provide our services, verify your identity, and comply with our legal obligations as a licensed operator.

• We collect registration details such as your name, date of birth, email address, phone number and residential address
• We gather identity verification documents, including a valid government-issued photo ID, proof of residential address, and proof of ownership of the payment method used
• We record transaction history, including deposits, withdrawals, and bonus activity across our welcome bonus and reload offers
• We track gameplay data, such as games played, bets placed, and time spent on our site
• We collect technical information including your IP address, browser type, device identifiers and login timestamps
• We may collect communications you send to our support team via live chat or email

How We Use Your Information

We use the data we collect for legitimate business purposes connected to operating HighSpin Casino safely and lawfully.

• We use your information to create and manage your account
• We process your deposits and withdrawals through Visa, Mastercard, Apple Pay, Google Pay, Open Banking and cryptocurrency methods
• We verify your identity and address to prevent fraud, money laundering, and underage gambling
• We personalise offers, including reload bonuses, cashback, lootboxes and Loyalty Club rewards
• We monitor account activity to detect duplicate accounts, VPN use, or suspicious behaviour
• We send you service-related communications and, where permitted, marketing messages about promotions
• We use data to comply with legal, regulatory and licensing requirements under Costa Rican law

Verification and Compliance

Our verification process may require you to submit documents at any time, including before a withdrawal is processed. We ask that documents be submitted within 30 days of our request, otherwise your account may be restricted, suspended or closed. We target completing verification within 10 calendar days of receiving all required documents, though complex cases or third-party checks may take longer. We withhold withdrawals until verification and compliance checks are complete, and we prohibit Replace-by-Fee cryptocurrency transactions as part of our anti-fraud measures.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us operate our services.

• We share data with payment processors to facilitate deposits and withdrawals
• We work with identity verification and anti-fraud providers to confirm your details
• We may disclose information to regulators, law enforcement, or courts when legally required
• We share limited data with game providers, including Evolution, NetEnt, Pragmatic-style studios, BGaming and many others listed on our providers page, to enable gameplay and track bonus wagering
• We may transfer data to affiliated companies within our corporate group for administrative purposes

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, keep you logged in, and analyse how you use HighSpin. Our cookie practices are described in more detail in our separate Cookie Policy, which you can review for further information on managing your preferences.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory recordkeeping obligations. Accounts inactive for 90 days are classified as dormant, and we may close such accounts while retaining the remaining balance in accordance with our terms. Even after account closure, we may retain certain records as required by applicable financial and licensing regulations.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. Our systems are protected by encryption and secure access controls, and we restrict internal access to personal data to authorised personnel only. While we take security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including the USA, Israel, Afghanistan, China, Russia, Ukraine, and other jurisdictions listed in our terms. If you access HighSpin from a restricted location, including through the use of a VPN, we reserve the right to restrict or terminate your account. We do not permit VPN use, and accounts with detected IP overlap may be restricted or terminated without appeal.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You may object to certain uses of your data, such as marketing communications
• You may withdraw consent where processing is based on consent

To exercise any of these rights, please contact our support team at support@highspin.com or our VIP team at vip@highspin.com, and we will respond in accordance with applicable data protection laws.

Children's Privacy

Our services are intended only for adults of legal gambling age. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take steps to delete such information promptly.

Responsible Gaming and Your Data

We may use certain account and activity data to support responsible gaming tools, such as deposit limits and self-exclusion options. This helps us identify patterns that may indicate a need for additional player protection measures.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of HighSpin Casino after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, our support team is available 24/7 via live chat or email at support@highspin.com. For VIP-related privacy inquiries, you may reach out to vip@highspin.com. We are here to help address any concerns you may have about privacy while enjoying HighSpin Casino.