Responsible Gaming at HighSpin

Recognising the Signs of Risky Play

Knowing when gaming has stopped being fun is the first step towards staying in control. Our Vegas... sorry, our High Spin platform encourages you to reflect honestly on your habits. You may want to reconsider your gaming behaviour if you notice any of the following:

• You spend more time or money on games than you originally planned
• You chase losses by depositing again in an attempt to win back money
• You borrow money or sell possessions to fund your gaming
• Gaming interferes with your work, studies, relationships or sleep
• You feel anxious, irritable or restless when you're not playing
• You've tried to cut down or stop but found it difficult
• You hide your spending or playing habits from family or friends

If any of this sounds familiar, we at HighSpin strongly encourage you to use the tools described below or to reach out to one of the independent support organisations listed further down this page.

Tools We Provide to Keep You in Control

Our Vegas... our HighSpin account settings include a dedicated Responsible Gaming section where you can adjust several limits at any time. We designed these tools to give you full ownership over your gaming activity, and adjustments can be made directly from your account dashboard or by contacting our support team.

Deposit Limits

You can set daily, weekly or monthly deposit limits to control exactly how much money enters your account. Once a limit is reached, no further deposits will be possible until the period resets. If you wish to increase a limit, our High Spin system applies a cooling-off period before the change takes effect, ensuring decisions aren't made impulsively.

Loss Limits

Setting a loss limit allows you to cap how much you're prepared to lose over a given timeframe. Once this threshold is hit, further wagering is automatically paused until the next cycle begins.

Session Time Limits

We understand it's easy to lose track of time while gaming. That's why our HighSpin platform lets you set maximum session lengths, after which you'll be logged out automatically and given a reminder to take a break.

Reality Checks

You can enable pop-up reminders that appear at intervals of your choosing, showing your current session duration, total wagers and net results. These reality checks help you stay aware of your activity without needing to interrupt your gameplay to check manually.

Cooling-Off Periods

If you need a short break, you can request a cooling-off period ranging from 24 hours up to 30 days. During this time, your account will be temporarily suspended, and you won't be able to log in or play, even if you change your mind.

Self-Exclusion

For players who need a longer-term solution, we offer self-exclusion for periods of six months, one year, or permanently. Once activated, self-exclusion cannot be reversed early, and we at High Spin will not send you marketing communications or reopen your account until the period has fully expired. If you choose permanent self-exclusion, your account will remain closed indefinitely.

Protecting Minors

Our HighSpin platform is strictly reserved for adults, and we require every player to be at least 18 years old, or the legal age of majority in their country of residence, whichever is higher. During our verification process, we ask for a valid government-issued photo ID to confirm your age and identity before any withdrawal request is processed. We also recommend that parents and guardians use device-level parental control software to prevent minors from accessing gambling websites, including our own.

If we at HighSpin become aware that an account has been opened by someone under the legal age, that account will be immediately closed, any deposits will be refunded where appropriate, and any winnings will be voided in line with our terms.

Staying in Control of Your Finances

We encourage every player using Vegas... using High Spin to only gamble with money they can genuinely afford to lose. Gaming should never be viewed as a way to earn income, solve financial difficulties, or escape from personal problems. We also remind our players that chasing losses - trying to win back money that's already been spent - is one of the clearest warning signs of a developing problem.

Our account activity logs let you review your deposit, withdrawal and wagering history at any time, giving you a transparent picture of your spending. We believe that access to this information is an essential part of staying in control, and we've made it easy to find within your HighSpin account settings. Players who want to explore promotional offers can also check out our HighSpin bonus page for more details on how bonus terms work.

Independent Support Organisations

If you feel that your gaming has become difficult to manage, we strongly recommend reaching out to one of the independent, professional organisations below. These services are free, confidential, and staffed by trained specialists:

• GamCare - support, information and free counselling for anyone affected by problem gambling
• BeGambleAware - independent advice and self-assessment tools
• Gamblers Anonymous - peer support groups for people recovering from gambling addiction
• GamStop - a national self-exclusion scheme covering multiple operators
• Gambling Therapy - free online support available in multiple languages

Our support team can also point you toward local resources depending on your country of residence, so please don't hesitate to get in touch if you need guidance.

How to Activate Responsible Gaming Tools

Setting up any of the tools mentioned above only takes a few minutes. Follow these steps to get started:

1. Log in to your HighSpin account
2. Navigate to the "Responsible Gaming" section in your account settings
3. Select the tool you wish to activate, such as deposit limits or self-exclusion
4. Choose your preferred duration or amount
5. Confirm your choice - some changes take effect immediately, while limit increases involve a cooling-off period

If you'd prefer not to make these changes yourself, our support team is available around the clock and can assist you directly. New players can complete the quick HighSpin login process to access these settings directly from their dashboard.