HighSpin Terms and Conditions

Welcome to HighSpin Casino. These terms and conditions govern your use of our website and services, and by registering an account with us, you agree to be bound by them in full. At HighSpin, we operate under the regulations to Law No. 9050, licensed in Costa Rica, and our entity is Costa Matrix Group LLC. Please read this document carefully, as it explains your rights and obligations as a player, as well as our own responsibilities as the operator of this platform.

Eligibility and Account Registration

To play at HighSpin Casino, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We do not accept players from a number of restricted territories, including the USA, Israel, Russia, China, and several others listed in our compliance documentation. Our HighSpin platform requires full registration - we do not operate a no-account model, meaning every player must complete our sign-up process before accessing games. If you attempt a HighSpin casino login from a restricted country, we reserve the right to suspend or close your account.

Here at HighSpin, we require accurate and truthful information at registration. You may hold only one account with us; duplicate accounts, whether by email address or IP address, will be excluded from bonuses and may be closed. We at HighSpin also prohibit the use of VPN or proxy services to disguise your location - accounts with detected IP overlap may be restricted or terminated without appeal.

Deposits and Withdrawals

Our HighSpin casino supports deposits via Visa, Mastercard, Apple Pay, Google Pay, Open Banking, and cryptocurrencies. Gameplay is available in EUR, GBP, USD, and AUD. The minimum deposit is 10 in your selected currency, rising to 20 if you wish to activate a deposit bonus. At HighSpin Casino, we set the minimum withdrawal at 20, with daily, weekly, and monthly limits of 2,000, 5,000, and 20,000 respectively. Higher limits may be granted at our discretion for high-value depositors, and progressive jackpot winnings are always paid in full regardless of standard limits.

We allow only one active withdrawal request at a time. Deposits must be wagered at least once before you request a withdrawal; where a deposit is made without any gameplay, we may require wagering of up to three times the deposit amount before releasing funds. We may also deduct processing fees where no bets have been placed following a deposit. Accounts inactive for 90 days are classified as dormant by HighSpin and may be closed, with the remaining balance retained by us.

Verification and Pending Times

We may request verification at any time, including before processing a withdrawal. Our HighSpin team may ask for a valid government-issued photo ID, proof of residential address, proof of ownership of the payment method used, and any additional documentation necessary to complete our checks. You must submit these documents within 30 days of our request, otherwise we may restrict, suspend, or close your account. We target verification within 10 calendar days of receiving all documents, though complex cases and third-party checks may take longer. Withdrawals remain withheld until our verification and compliance checks are complete. We at HighSpin prohibit Replace-by-Fee cryptocurrency transactions. Once verified, e-wallet cashouts are processed within one working day.

Bonuses and Promotions

Our Welcome Package offers 380% up to 2,200 GBP plus 2,000 free spins across your first four deposits, lootboxes included. Each of the four deposits carries its own promo code and tiered structure, with free spins issued on selected BGaming titles. To claim any part of our HighSpin bonus, the minimum deposit is 20 GBP, and you must activate the offer in the Bonuses section within 72 hours of depositing; the bonus then remains valid for 7 days.

Wagering requirements are set at 35 times the cash bonus and 35 times any free spin winnings. Free spins are valued at 0.10 GBP per spin and released across five daily sets, beginning the day after your deposit. While a bonus is active, the maximum bet permitted is 5 in your currency, and feature purchases count toward this limit. The maximum win from a bonus is capped at 10 times the bonus amount, and free spin winnings are capped at 100 GBP. Real money in your account is always wagered before bonus funds. We limit each bonus to one claim per person, email address, or IP address, and only one bonus may be held at a time.

Bonus wagering contribution varies by game type: slots contribute 100%, while table games such as baccarat, blackjack, and hi-lo, along with video poker, roulette, and poker, contribute only 5%. Live dealer games, jackpot titles, and bonus buy features are excluded entirely from bonus wagering, along with a published list of individual games. If you withdraw your deposit before completing wagering, we will forfeit the bonus and any associated winnings. You may change your account currency only after completing the first stage of our welcome package.

Beyond the welcome offer, we run a Tuesday Reload Bonus, Thursday free spins promotion, Weekend Reload Bonus, Weekly Cashback, and Monthly Rakeback. We also offer lootboxes, a HighSpin Lottery, a Wheel of Fortune with guaranteed prizes, and regular tournaments. Any HighSpin no deposit bonus offers, where available, will be governed by these same general bonus terms unless stated otherwise.

Loyalty Program and VIP Club

Our Loyalty Club spans 100 levels grouped into 10 statuses, from Newbie through to Maverick, and rewards you with experience points as you play. Across the full path, we distribute 211,405 GBP in cash and 2,500 free spins. Gamification features at HighSpin Casino include Quests, Achievements, a Shop, Tournaments, Lottery, Lootboxes, and the Wheel of Fortune. We at HighSpin also operate a dedicated VIP Club, available from a 1,000 GBP deposit alongside a custom offer arranged with your personal VIP manager. Our VIP benefits include a dedicated specialist, custom rewards, and fast-track payouts with priority handling.

Responsible Gaming and Account Closure

We are committed to promoting responsible play across our HighSpin platform. You may request deposit limits, self-exclusion, or a temporary account suspension by contacting our support team. If you believe your gambling activity has become problematic, we encourage you to reach out to us immediately so we can assist you appropriately.

Customer Support

Our support team is available 24/7 via live chat and email. You can reach us at support@highspin.com for general inquiries, or vip@highspin.com if you are part of our VIP program. We aim to respond promptly and resolve any concerns regarding your HighSpin account, deposits, withdrawals, or bonus terms.

Changes to These Terms

We reserve the right to amend these terms and conditions at any time. Where changes materially affect your rights, we will make reasonable efforts to notify you in advance. Your continued use of our services after any update constitutes your acceptance of the revised terms. By playing at HighSpin Casino, you confirm that you have read, understood, and agreed to abide by these terms and conditions in their entirety.